Ordering

Q: Can I cancel my order?

Yes,if you wish to cancel a paid order, please contact us as soon as possible before the order is shipped by emailing service@sunvanta.com.au

Please note:

Once your order has been shipped, we are usually unable to cancel the order or stop the delivery.

Shipping fees are non-refundable after dispatch.

If the return is due to personal reasons, such as a change of mind, the return shipping costs will be the customer’s responsibility.

If you need any assistance, please contact us immediately — we will be happy to help.
Q: Do I need to pay taxes on my order?


No, all our prices include taxes. No additional taxes will be charged at checkout. The price displayed is the final total amount you pay.
Q: What payment methods do you accept?

During checkout, before you complete your order, the system will display the available payment methods.

We currently accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, JCB, Afterpay, Google Pay, and Apple Pay.

All payments are processed securely during checkout.
Q: How can I change or adjust my order?

As long as your order has not yet been shipped, we will be happy to help you make product changes, update the delivery address, or make other adjustments.

Please contact us by email as soon as possible at service@sunvanta.com.au. We will do our best to meet your request.
Q: Where can I find my order number?

You can find your order number in the order confirmation email you receive immediately after making a purchase.

Once your order has been shipped, you will also receive a shipping confirmation email containing your tracking number and tracking link.

If you have any questions about the shipping status, please feel free to contact our customer service team at ervice@sunvanta.com.au

shipping

Q: What countries do you ship to?

Currently, we ship exclusively within Australia. We have local warehouses and an operations team based in Australia to ensure fast and reliable delivery nationwide.

If you're interested in placing an order for delivery outside of Australia, please contact us service@sunvanta.com.au and we’ll be happy to assist you.
Q: How long does delivery take?

We will process your order within 1–2 business days. After the order is handed over to the logistics company, delivery usually takes 4–7 business days.

Estimated total delivery time: 5–9 business days after receiving your order.

Please note that delays may occur in special circumstances, such as public holidays or peak demand periods.
Q: Do I need to pay for shipping?

No — we offerfree shipping on all orders within Australia. Enjoy fast and reliable delivery from our local warehouses at no extra cost.
Q: Do l need to be home for the delivery?

Some of our orders may require a signature upon delivery, depending on the item and shipping method. If a signature is required, Australia Post will not leave the package unattended.

If no signature is required, the package may be left at your door or in a safe place at the delivery address.

Please note:

  • we are not liable for any loss or damage after delivery.
  • If you have special delivery instructions, feel free to contact us at service@sunvanta.com.au after placing your order.
Q: My package shows as delivered, but I have not received it. What should I do?

If your package has been marked as delivered but you cannot find it, please follow these steps:


  • Check your property and the surrounding area.

    Look for safe drop-off spots near your house or apartment.

  • Ask your neighbours.

    Sometimes parcels may be delivered to a nearby address by mistake.

  • Check the delivery information.

    See whether the delivery carrier has left a missed-delivery notice or additional delivery instructions.

  • Please wait a short while.

    In rare cases, the system may show the parcel as delivered while it is still in the final stage of delivery and may arrive shortly.

If you still cannot find your package:


  • Please contact the delivery carrier directly and provide your tracking number.

  • If the issue cannot be resolved, our customer service team will be happy to provide further assistance.

Returns & Refunds & Exchanges

Q: How do I return an item?

Items must be returned within 45 days of receiving your order. Returned items must meet the following conditions:

  • The item must be in its original condition as received.
  • The item must not be used or damaged.
  • All original labels and tags must remain attached.
  • All original packaging must be complete.

Before returning your item, please contact our customer service team at service@sunvanta.com.au so we can assist you with the return process.
Q: Do I need to pay for return shipping?

If the return is due to our error (e.g. wrong item sent or defective product), we offer free return shipping and exchanges.

However, if the return is due to personal reasons — such as change of mind, incorrect size, or dissatisfaction with the color — the return shipping cost is the customer’s responsibility.

If you’re unsure, feel free to contact our support team at service@sunvanta.com.au and we’ll be happy to assist.
Q: What should I do if I received a defective or incorrect item?

We are sorry if you received a damaged, defective, or incorrect item. Please contact our customer service team at service@sunvanta.com.au and provide the following information:

  • Photos of the defective or incorrect item
  • Your order details

We will review the issue and find a suitable solution as quickly as possible.

Please note:

  • Damage caused by normal wear and tear or improper use is not considered a product quality defect.
  • After 45 days, we may no longer be able to process a standard return or refund request, unless required by applicable consumer protection laws.
Q: How long will it take to receive my refund?

Once the refund is issued, you’ll receive a confirmation email, and the funds will be returned to your original payment method. Please note that it may take a few additional business days for the refund to appear in your account, depending on your bank or payment provider.
Q: Why was my package returned?

Your package may have been returned for several reasons, such as:

  • The delivery address was incorrect or incomplete.
  • The phone number was missing or invalid.
  • The delivery attempt was unsuccessful.

We recommend contacting the logistics provider directly with your tracking number to get more detailed information.

If you still cannot locate your package, please contact our customer service team as soon as possible at service@sunvanta.com.au— we will be happy to help you resolve the issue.