Billing Terms and Conditions

Last updated: June 2026

Welcome to SUNVANTA Australia.

These Billing Terms and Conditions explain the payment terms, transaction process, pricing information, order confirmation procedures, and related billing matters for purchases made through the SUNVANTA website.

By placing an order on our website, you agree to these Billing Terms and Conditions.

SUNVANTA is committed to providing a secure, transparent, and reliable checkout experience for customers across Australia.

Secure Payment Options

SUNVANTA provides a range of secure payment methods to make online shopping convenient and safe.

Customers may complete purchases using available payment options, including:

  • American Express
  • Diners Club International
  • Discover
  • JCB
  • Mastercard
  • Visa
  • Afterpay
  • Apple Pay
  • Google Pay

Additional payment methods may be available depending on your location, device, and checkout eligibility.

All payments are processed securely through trusted third-party payment providers. SUNVANTA does not store your complete payment card details.

Payment information is encrypted and handled according to applicable security standards to help protect your personal and financial information.

Payment Currency

All prices displayed on the SUNVANTA website are shown in Australian Dollars (AUD) unless otherwise stated.

The final amount charged will be the amount displayed during checkout.

Customers are responsible for any additional fees charged by their payment provider, bank, or card issuer, including foreign transaction fees where applicable.

Pricing Information

SUNVANTA makes every effort to ensure that all product prices, descriptions, specifications, and availability information displayed on our website are accurate and up to date.

Prices may change from time to time due to:

  • Product updates
  • Promotional campaigns
  • Inventory changes
  • Market conditions

Any applicable discounts or promotions will be clearly displayed on the website or applied during checkout.

In the unlikely event that a pricing error occurs due to technical issues, incorrect information, or system errors, SUNVANTA reserves the right to correct the error and contact customers regarding available options before processing the order.

If an order has already been processed due to an obvious pricing error, SUNVANTA may cancel the order and provide a full refund.

Order Confirmation

After completing your purchase, you will receive an order confirmation email containing:

  • Order number
  • Product details
  • Purchase amount
  • Billing information
  • Shipping details (where provided)

Your order confirmation confirms that SUNVANTA has received your order request.

Orders will only be considered accepted once payment has been successfully processed and the order has entered our fulfilment process.

SUNVANTA reserves the right to refuse or cancel an order in certain circumstances, including:

  • Payment issues
  • Suspected fraudulent transactions
  • Incorrect pricing information
  • Product availability issues

If an order is cancelled after payment has been received, SUNVANTA will provide a refund to the original payment method.

Order Changes and Cancellation

If you need to change or cancel your order, please contact our customer support team as soon as possible:

Email: service@sunvanta.com.au

SUNVANTA will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Customers may request a return in accordance with our:Return & Refund Policy

Order cancellations do not affect any rights customers may have under Australian Consumer Law.

Shipping and Delivery Charges

SUNVANTA provides delivery information clearly during checkout and on our Shipping & Delivery Policy page.

Unless otherwise stated, applicable shipping charges will be displayed before payment is completed.

Orders are generally:

  • Processed within 1–2 business days
  • Delivered within approximately 4–7 business days after dispatch

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Public holidays
  • Peak shopping periods
  • Weather conditions
  • Other circumstances outside SUNVANTA’s reasonable control

Customers will receive shipping confirmation and tracking information once their order has been dispatched.

Refunds and Payment Reversals

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • Card issuer

Once SUNVANTA has processed an approved refund, customers should allow reasonable processing time for funds to appear in their account.

For detailed information regarding returns and refunds, please refer to:Return & Refund Policy

Payment Security and Data Protection

SUNVANTA takes customer privacy and payment security seriously.

We use secure payment gateways and appropriate security measures to protect customer information.

SUNVANTA does not store complete credit card numbers or sensitive payment details.

Payment transactions are processed by trusted third-party payment providers that maintain their own security and compliance standards.

For more information about how we collect, use, and protect personal information, please review our:Privacy Policy

Compliance with Australian Consumer Law

SUNVANTA complies with applicable Australian Consumer Law requirements.

Nothing in these Billing Terms and Conditions excludes, restricts, or modifies any rights or remedies available to customers under Australian Consumer Law.

Customers may be entitled to remedies including repair, replacement, refund, or compensation where products fail to meet consumer guarantees.

For more information, please refer to:Australian Consumer Rights Policy

Promotional Offers and Discounts

From time to time, SUNVANTA may offer promotional discounts, special offers, or limited-time campaigns.

Promotional terms may include:

  • Valid dates
  • Eligible products
  • Discount limitations
  • Usage conditions

Unless otherwise stated, promotional offers cannot be combined with other discounts or redeemed for cash.

SUNVANTA reserves the right to modify or end promotional offers at any time.

Modifications to Billing Terms

SUNVANTA reserves the right to update or modify these Billing Terms and Conditions at any time.

Any changes will become effective once published on this page.

Customers are encouraged to review these terms periodically to stay informed about any updates.

Continued use of the SUNVANTA website after changes are posted constitutes acceptance of the updated terms.

Contact SUNVANTA

If you have any questions regarding payments, billing, or transactions, please contact us:

Legal Entity:SUNVANTA TRADING CO., LIMITED

Registered Business Address:
Flat B17, 7/F, First Asia Tower,
8 Fui Yiu KokStreet,
Tsuen Wan, Hong Kong

Warehouse Address:
80-92 Remington Drive
DANDENONG SOUTH VIC 3175
AUSTRALIA

Email:service@sunvanta.com.au

Operating Hours:Monday to Friday, 9:00 AM – 6:00 PM (AEST)