Privacy & Security Policy

Privacy Policy

Last updated: June 2026

AU-Sunvanta ("we", "us", "our") operates the website www.sunvanta.au. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or placing an order, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information necessary to process your orders and provide our services. This includes:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely via third-party payment providers — we do not store card details)
  • Order history and transaction records
  • Device information, IP address, browser type, and browsing behaviour on our site (collected via cookies and analytics tools)
  • Communications you send us, including support enquiries

2. How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to our emails, or contact our support team. We also collect certain data automatically through cookies and similar technologies when you browse our website.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, tracking updates, and delivery notifications
  • Respond to your enquiries and provide customer support
  • Send marketing communications where you have opted in (you may unsubscribe at any time)
  • Improve our website, products, and services
  • Comply with our legal obligations
  • Detect and prevent fraud or unauthorised activity

4. Sharing Your Information

We do not sell your personal information. We may share it with third parties only where necessary, including:

  • Shipping and logistics providers to fulfil your order
  • Payment processors to handle transactions securely
  • Marketing and analytics platforms (such as Meta and Google) to operate advertising campaigns
  • IT and platform service providers who support our website operations
  • Regulatory or law enforcement bodies where required by law

All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and serve relevant advertising. You can manage or disable cookies through your browser settings; however, some site features may not function correctly if cookies are disabled.

We may use third-party tools including Google Analytics and Meta Pixel. These services may collect data about your activity on our site in accordance with their own privacy policies.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will delete or de-identify it securely.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption for all data transmissions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Opt out of direct marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached

To exercise any of these rights, contact us at support@sunvantashop.au.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website after any update constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related enquiries or complaints, please contact us at:

Email: support@sunvantashop.au

Website: www.sunvanta.au