Privacy & Security Policy

Privacy Policy

Last updated: July 2026

SUNVANTA ("we", "us", "our")respects customer privacy and is committed to protecting personal information.

This Privacy Policy explains how SUNVANTA collects, uses, stores, discloses, and protects personal information when customers visit www.sunvanta.com.au, place an order, contact customer support, subscribe to marketing communications, or use SUNVANTA services.

SUNVANTA handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the SUNVANTA website or placing an order, customers acknowledge that personal information will be handled in accordance with this Privacy Policy.

Information We Collect

To provide products, process orders, arrange delivery, offer customer support, and improve the shopping experience, SUNVANTA collects certain personal information from customers and website visitors.

For the purpose of this Privacy Policy, “personal information” means information that identifies you or can reasonably be used to identify you. This may include details such as your name, email address, phone number, billing address, delivery address, and order information.

We may collect information in the following ways:

(a) Account Registration and Order Information

When you create an account, place an order, or complete checkout on the SUNVANTA website, you may be asked to provide information required to process and fulfil your purchase.

This information may include:

Customer name
Email address
Phone number
Billing address
Delivery address
Order details
Purchase history
Delivery instructions, where provided
Information required for returns, refunds, warranty support, or after-sales service

This information is used to confirm your order, process your purchase, arrange delivery, provide tracking updates, communicate with you about your order, and assist with any order-related issues.

Payment information is processed securely through trusted third-party payment providers. SUNVANTA does not store complete credit card numbers or full payment card details on SUNVANTA servers.

If there is an issue with your order, payment, delivery, return, or refund, the contact information provided during checkout may be used to communicate with you and resolve the matter.

(b) Email Addresses and Customer Communications

Certain areas of the SUNVANTA website may allow you to provide your email address or contact details.

This may occur when you:

Subscribe to email updates or promotional offers
Request product information
Contact customer support
Submit an enquiry form
Ask to receive order, shipping, or restock updates
Participate in promotions, surveys, or similar activities, where available

Email addresses may be used to send order confirmations, delivery updates, customer support responses, service notices, and marketing communications where permitted by law or where you have opted in.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting SUNVANTA customer support.

Service-related emails, such as order confirmations, delivery notifications, payment updates, return instructions, or refund communications, may still be sent where necessary to complete your order or provide customer support.

(c) Cookies, Pixels, and Similar Technologies

Like many e-commerce websites, the SUNVANTA website uses cookies, pixels, tags, and similar technologies to support website functionality and improve the user experience.

Cookies are small data files stored on your device or browser. These technologies may help the website:

Remember items added to your shopping cart
Maintain checkout functionality
Recognise website preferences
Improve website speed and performance
Understand how visitors use the website
Measure marketing and advertising performance
Provide more relevant content or advertising

We may use analytics and advertising tools, including services provided by Google, Meta, Shopify, or other similar providers. These tools may collect information about website activity, such as pages visited, products viewed, traffic sources, and interactions with advertisements.

Cookies and similar technologies do not allow SUNVANTA to access personal files on your device. They are used for website functionality, analytics, security, and advertising measurement.

You can manage, block, or delete cookies through your browser settings. However, disabling cookies may affect certain website functions, including shopping cart features, account access, and checkout performance.

(d) Log Files and Technical Information

When you visit the SUNVANTA website, certain technical information may be collected automatically by the website system, hosting provider, analytics tools, or security services.

This information may include:

IP address
Browser type
Device type
Operating system
Internet service provider
Referring website or page
Pages visited on the SUNVANTA website
Date and time of website access
General location information based on IP address
Website performance and error data

This information may be used for website administration, security monitoring, fraud prevention, order verification, troubleshooting, analytics, and improving website performance.

Technical information is generally used to understand how the website operates and how customers interact with the website. Where this information can reasonably identify an individual, it will be handled as personal information in accordance with this Privacy Policy.

(e) Age and Children’s Privacy

The SUNVANTA website is intended for general consumer use and is not directed at children under 13 years of age.

We do not knowingly collect personal information from children under 13 years of age.

If you are under 13, please do not submit personal information through our website without the involvement and supervision of a parent or guardian.

If a parent or guardian believes that a child has provided personal information to SUNVANTA, please contact us so appropriate steps can be taken to review and remove the information where required.

(f) Product Reviews and User-Submitted Content

Customers may choose to submit product reviews, ratings, feedback, photos, or other content through the SUNVANTA website or related review platforms.

When submitting a review, SUNVANTA may collect information such as:

Name or display name
Email address
Product purchased
Review content
Rating
Photos or videos submitted by the customer
General location information, where voluntarily provided

Review content may be displayed publicly on the SUNVANTA website or used to help other customers understand product features and customer experiences.

Please avoid including personal information that you do not want to be publicly visible in product reviews, photos, or user-submitted content.

Email addresses collected for review verification or customer support purposes will not be publicly displayed by SUNVANTA.

How Information Is Collected

We may collect personal information directly from customers when they interact with the SUNVANTA website, place an order, or contact the customer support team.

Personal information may be collected when customers:

Place an order through the SUNVANTA website
Create, access, or manage a customer account
Enter billing, delivery, or contact details during checkout
Contact SUNVANTA customer support by email or through an online form
Subscribe to email updates, promotional offers, or marketing communications
Request product information, delivery updates, or after-sales support
Submit product reviews, ratings, enquiries, forms, photos, videos, or feedback
Participate in promotions, surveys, or other website activities, where available
Request assistance with returns, refunds, warranty claims, or order issues

Certain information may also be collected automatically when customers visit or use the SUNVANTA website. This may include technical and browsing information collected through cookies, pixels, analytics tools, server logs, security tools, and similar technologies.

Automatically collected information may include device information, IP address, browser type, operating system, pages visited, products viewed, referring pages, website interactions, date and time of access, and general browsing behaviour.

We may also receive limited information from trusted third-party service providers where necessary to operate the website, process payments, arrange delivery, prevent fraud, measure advertising performance, or provide customer support.

These third-party providers may include payment processors, shipping and logistics providers, website hosting providers, analytics tools, advertising platforms, fraud prevention services, and e-commerce platform providers.

Personal information collected by SUNVANTA is used only for purposes that are reasonably necessary for operating the SUNVANTA website, fulfilling customer orders, providing customer support, improving services, and complying with applicable legal obligations.

How SUNVANTA Uses Personal Information

We use personal information only for purposes that are reasonably necessary to operate the SUNVANTA website, provide products and services, process customer orders, improve the shopping experience, and meet legal obligations.

Personal information may be used for the following purposes:

Processing, confirming, and fulfilling customer orders
Verifying order details and payment authorisation
Sending order confirmations, invoices, receipts, and purchase updates
Arranging shipping, delivery, and tracking notifications
Communicating with customers about order status, delivery issues, product availability, returns, refunds, warranty claims, or after-sales support
Responding to customer enquiries, complaints, feedback, or service requests
Managing customer accounts, where an account has been created
Processing payments securely through trusted third-party payment providers
Reviewing orders for potential fraud, unauthorised activity, payment risk, or security concerns
Improving website functionality, product selection, customer service, and overall shopping experience
Personalising website content, product recommendations, and customer communications where appropriate
Measuring website performance, advertising effectiveness, and customer engagement
Sending marketing emails, product updates, promotional offers, or service information where permitted by law or where the customer has opted in
Administering promotions, surveys, product reviews, or other website activities, where applicable
Maintaining business, accounting, tax, legal, and compliance records
Complying with applicable laws, regulations, legal requests, dispute resolution requirements, or regulatory obligations

We may use order information to complete transactions, arrange delivery of purchased products, provide invoices or order confirmations, and assist customers with any issues related to their purchase.

We may use contact information to communicate with customers about orders, delivery updates, payment issues, returns, refunds, warranty support, product enquiries, or customer service matters.

We may use website usage information to understand how customers interact with the SUNVANTA website, improve website layout and performance, identify technical issues, prevent misuse, and provide a safer and more convenient shopping experience.

We may use marketing information to send relevant product updates, special offers, or promotional communications where allowed by law. Customers may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting SUNVANTA customer support.

We may still send important service-related messages after a customer unsubscribes from marketing communications, such as order confirmations, shipping updates, payment notifications, return instructions, refund updates, or other communications necessary to complete a transaction or provide customer support.

Payment Information

Payments made through the SUNVANTA website are processed securely by trusted third-party payment providers.

We may collect and receive limited payment-related information that is necessary to process and manage customer orders. This may include payment status, transaction reference, billing details, payment authorisation result, payment confirmation, refund status, and other transaction-related information provided by the payment provider.

We use payment-related information to confirm successful payment authorisation, process customer orders, issue refunds where applicable, manage payment disputes, prevent fraudulent transactions, detect unauthorised activity, and comply with applicable legal, accounting, tax, and regulatory obligations.

We do not directly store complete credit card numbers, full payment card details, CVV codes, or sensitive payment authentication information on our servers.

Complete payment card details are submitted directly to the relevant third-party payment provider through a secure payment process. Payment providers are responsible for processing, authorising, and securing payment transactions in accordance with their own privacy policies, security standards, and terms of service.

We may also use payment confirmation information to verify orders before fulfilment, reduce payment risk, respond to payment-related enquiries, and support refund or chargeback investigations where necessary.

If a customer chooses to use a third-party payment method, such as Afterpay, Apple Pay, Google Pay, or another available payment provider, that provider may collect and process payment information according to its own privacy policy and service terms.

We encourage customers to review the privacy policies and terms of the relevant payment providers before using their services.

Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality, improve browsing experience, analyse website traffic, and measure advertising performance.

Cookies and similar technologies may be used to:

Keep products in the shopping cart
Remember customer preferences
Improve website speed and performance
Understand how customers use the website
Measure advertising and marketing effectiveness
Provide more relevant content or advertising

We may use third-party tools such as:

Google Analytics
Google Ads tracking tools
Meta Pixel
Shopify-related analytics and platform tools
Other similar analytics, advertising, or website performance tools

These third-party providers may collect information in accordance with their own privacy policies.

Customers can manage or disable cookies through browser settings. Some website features may not function correctly if cookies are disabled.

Direct Marketing

We may use customer contact details to send marketing communications where permitted by law or where the customer has opted in to receive such communications.

Marketing communications may include product updates, special offers, promotional emails, restock notifications, seasonal campaigns, new product announcements, abandoned cart reminders, or other information that may be relevant to SUNVANTA customers.

We may send marketing communications by email or through other available communication channels where allowed by applicable laws and where appropriate consent has been obtained.

We do not sell customer contact details to third parties for their own direct marketing purposes.

We do not send direct marketing communications to customers who have opted out or where such communication is not permitted under applicable laws.

We include an unsubscribe option in marketing emails where required. Customers may opt out of marketing communications at any time by:

Clicking the unsubscribe link in a marketing email
Contacting SUNVANTA customer support at service@sunvanta.com.au

We will take reasonable steps to process unsubscribe requests as soon as practicable and, where required by applicable law, within 5 working days.

Opting out of marketing communications does not prevent SUNVANTA from sending important service-related messages. These may include order confirmations, payment notices, shipping updates, delivery notifications, return instructions, refund updates, warranty communications, safety notices, or other messages necessary to complete a transaction or provide customer support.

We may use limited marketing preference information, such as subscription status, unsubscribe status, email engagement, or communication preferences, to manage marketing lists, improve communication relevance, and ensure marketing messages are sent in accordance with applicable laws.

Sharing Personal Information

We do not sell, rent, or trade customer personal information.

We may share personal information with trusted third parties only where it is reasonably necessary to operate the SUNVANTA website, process customer orders, provide services, arrange delivery, manage payments, improve customer experience, prevent fraud, or comply with legal obligations.

These third parties may include:

Shipping and logistics providers that help deliver customer orders
Payment service providers that securely process payments, refunds, and payment authorisations
Website hosting providers and e-commerce platform providers that support the operation of the SUNVANTA website
Customer service and support providers that help respond to enquiries, returns, refunds, warranty claims, or after-sales service requests
IT, security, and fraud prevention providers that help protect the website, transactions, and customer information
Analytics and advertising providers, including Google and Meta, that help measure website performance, advertising effectiveness, and customer engagement
Email, communication, or marketing service providers that help send order updates, service notices, or marketing communications where permitted by law
Professional advisers, such as accounting, legal, insurance, audit, or compliance advisers
Government authorities, regulators, courts, law enforcement bodies, or other parties where disclosure is required or authorised by law

We may share order and delivery information with courier and logistics providers so they can deliver products, provide tracking updates, manage delivery issues, or complete related delivery services.

We may share payment-related information with payment providers to process transactions, verify payment authorisation, manage refunds, prevent fraud, resolve disputes, or comply with financial and regulatory requirements.

We may share limited website usage and analytics information with trusted analytics and advertising platforms to understand website traffic, improve website performance, measure marketing results, and provide more relevant advertising.

We require service providers to handle personal information securely, confidentially, and only for authorised purposes related to the services they provide to SUNVANTA.

We do not allow service providers to use customer personal information for their own unrelated marketing or business purposes.

Where required or permitted by law, we may disclose personal information to protect the rights, property, safety, or security of SUNVANTA, customers, website users, service providers, or other parties.

We take reasonable steps to ensure that personal information shared with third parties is limited to what is necessary for the relevant purpose.

Overseas Disclosure of Personal Information

Some of the third-party service providers used by SUNVANTA may be located outside Australia, or may store, access, or process personal information using systems or servers located outside Australia.

This may include service providers involved in:

Website hosting and website infrastructure
E-commerce platform services
Payment processing and payment verification
Email communication and marketing systems
Customer support tools
Analytics and advertising platforms
Fraud prevention and security services
Order management, fulfilment, and logistics systems
Data storage, backup, and technical support services

We may disclose or transfer limited personal information to overseas service providers where this is reasonably necessary to operate the SUNVANTA website, process customer orders, provide customer support, manage payments, arrange delivery, improve services, measure advertising performance, or comply with legal and business obligations.

Overseas service providers may be located in countries including, but not limited to, the United States, Canada, the United Kingdom, countries within the European Economic Area, Singapore, or other locations where SUNVANTA’s technology, payment, logistics, analytics, or support providers operate.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that the information is handled securely and in a manner consistent with applicable privacy obligations, including the Australian Privacy Principles.

We require service providers to use personal information only for authorised purposes and to apply appropriate security measures to protect personal information from unauthorised access, misuse, loss, or disclosure.

By using the SUNVANTA website or placing an order, customers acknowledge that personal information may be processed by overseas service providers where necessary for the purposes described in this Privacy Policy.

Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These security measures may include:

SSL/HTTPS encrypted website connections to help protect information transmitted through the SUNVANTA website
Secure payment processing through trusted third-party payment providers
Access controls for internal systems that store or process customer information
Fraud prevention, transaction monitoring, and security checks
Restricted access to personal information, allowing access only where it is necessary for business, customer service, fulfilment, or legal purposes
Secure storage, handling, and management procedures for customer records
Use of trusted website hosting, e-commerce, payment, and technology service providers
Internal procedures designed to reduce the risk of unauthorised access, misuse, loss, or disclosure
Reasonable steps to review and improve security practices where appropriate

Payment information is processed through secure third-party payment providers. We do not store complete credit card numbers, CVV codes, or full payment card details on SUNVANTA servers.

Personal information may only be accessed by authorised personnel or trusted service providers where access is required to process orders, provide customer support, manage payments, arrange delivery, maintain website operations, prevent fraud, or comply with legal obligations.

Although we take reasonable steps to protect personal information, no method of internet transmission, electronic storage, or online processing can be guaranteed to be completely secure.

Customers are also encouraged to take reasonable steps to protect their account and personal information, such as keeping login details confidential, using secure networks, and contacting SUNVANTA promptly if they believe their information or account has been used without authorisation.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

We may retain personal information for purposes including:

Completing customer transactions and order fulfilment
Providing customer support and responding to enquiries
Managing returns, refunds, warranty claims, and after-sales service
Maintaining order history and customer service records
Keeping accounting, tax, financial, and business records
Complying with legal, regulatory, reporting, and record-keeping obligations
Preventing fraud, unauthorised transactions, misuse, or security risks
Resolving disputes, chargebacks, complaints, or legal claims
Managing marketing preferences, including unsubscribe records where required

We may retain order information, delivery details, customer communications, payment confirmation records, return and refund records, and other relevant business records where necessary for operational, legal, accounting, or compliance purposes.

We do not retain complete credit card numbers, CVV codes, or full payment card details on SUNVANTA servers. Payment records are handled by trusted third-party payment providers according to their own retention policies and legal obligations.

When personal information is no longer required for the purposes described in this Privacy Policy, we will take reasonable steps to securely delete, destroy, or de-identify the information where appropriate.

We may retain limited information where necessary to comply with legal obligations, prevent fraud, resolve disputes, maintain business records, or honour customer privacy choices, such as unsubscribe requests.

Access, Correction, and Privacy Choices

Customers may request access to the personal information that SUNVANTA holds about them.

Customers may also request correction of personal information if they believe the information is inaccurate, incomplete, outdated, irrelevant, or misleading.

To make an access or correction request, customers can contact SUNVANTA at:

Email: service@sunvanta.com.au

When submitting a request, customers should provide enough information to help SUNVANTA identify the relevant customer account, order, or communication record. This may include the customer’s name, email address, order number, or other details related to the request.

We may need to verify the customer’s identity before processing an access or correction request. This helps protect customer privacy and ensures that personal information is not disclosed to an unauthorised person.

We will respond to privacy requests within a reasonable timeframe and will take reasonable steps to provide access to, or correct, personal information where required by applicable privacy laws.

In some circumstances, we may be unable to provide access to certain information where permitted by law. This may include situations where disclosure would affect the privacy of another person, reveal commercially sensitive information, compromise security or fraud prevention processes, interfere with legal proceedings, or conflict with legal or regulatory obligations.

If we are unable to provide access to certain information or are unable to make a requested correction, we will explain the reason where it is reasonable and lawful to do so.

Customers may also make privacy choices, including:

Opting out of marketing emails by using the unsubscribe link in the email
Contacting SUNVANTA to update contact or delivery information
Managing or disabling cookies through browser settings
Requesting correction of inaccurate account, order, or contact details

Please note that opting out of marketing communications does not prevent SUNVANTA from sending important service-related messages, including order confirmations, payment notices, shipping updates, return instructions, refund updates, warranty communications, or other messages necessary to complete a transaction or provide customer support.

Privacy Complaints

If a customer has a concern or complaint about how personal information has been collected, used, stored, disclosed, or protected, the customer may contact SUNVANTA for assistance.

Privacy-related complaints can be sent to:

Email: service@sunvanta.com.au

When submitting a privacy complaint, customers are encouraged to provide relevant details, such as their name, contact email address, order number if applicable, and a clear description of the privacy concern. This helps SUNVANTA review the matter more efficiently.

We may need to request additional information to verify the customer’s identity or better understand the issue before responding to the complaint.

SUNVANTA will review privacy complaints carefully and respond within a reasonable timeframe. Where appropriate, SUNVANTA will explain the outcome of the review and any steps taken to address the concern.

If a customer is not satisfied with SUNVANTA’s response, or believes the privacy concern has not been resolved, the customer may contact the Office of the Australian Information Commissioner (OAIC).

OAIC Website: www.oaic.gov.au

Third-Party Links

The SUNVANTA website may contain links to third-party websites, apps, payment providers, social media platforms, advertising platforms, delivery tracking pages, or other external services.

These third-party links may be provided for customer convenience, payment processing, order tracking, product information, social media interaction, advertising, or other related services.

When customers click a third-party link or use a third-party service, they may leave the SUNVANTA website and be subject to the privacy policy, terms of service, cookie policy, and security practices of that third party.

We are not responsible for the privacy practices, security standards, content, policies, or actions of third-party websites or services.

Third-party providers may collect, use, store, or disclose personal information according to their own privacy policies and service terms. This may include payment providers, analytics providers, advertising platforms, social media platforms, courier tracking platforms, or other external service providers.

Customers should review the privacy policies and terms of third-party websites or services before providing personal information or using those services.

Providing a link to a third-party website or service does not mean that SUNVANTA endorses, controls, or accepts responsibility for that third party’s privacy practices, content, or services.

Children’s Privacy

The SUNVANTA website is intended for general consumer use and is not directed at children under 13 years of age.

We do not knowingly collect, use, or store personal information from children under 13 years of age without appropriate parental or guardian involvement.

Customers under 13 years of age should not submit personal information through the SUNVANTA website, create an account, place an order, subscribe to marketing communications, or contact customer support without the supervision and consent of a parent or guardian.

If a parent or guardian believes that a child has provided personal information to SUNVANTA, the parent or guardian should contact SUNVANTA at service@sunvanta.com.au.

After receiving such a request, we will take reasonable steps to review the information and delete, de-identify, or restrict the use of the information where appropriate and where required by applicable law.

We encourage parents and guardians to supervise children’s online activities and to help ensure that personal information is not submitted without appropriate permission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business operations, website functionality, customer service processes, technology systems, legal requirements, or privacy practices.

Any updates to this Privacy Policy will be published on this page with a revised “Last updated” date.

Where changes are material or required by applicable law, we may take reasonable steps to provide additional notice, such as displaying a website notice or sending a notification where appropriate.

Customers are encouraged to review this Privacy Policy periodically to stay informed about how personal information is collected, used, stored, disclosed, and protected.

Continued use of the SUNVANTA website after an updated Privacy Policy has been published means that customers acknowledge the updated terms, to the extent permitted by applicable law.