Payment Method

At SUNVANTA Australia, we are committed to providing our customers with a secure, convenient, and transparent payment experience.

We understand that customers value flexibility, security, and confidence when purchasing outdoor living products online. To support a smooth checkout process, SUNVANTA offers a range of trusted payment methods and uses secure payment systems designed to protect customer information.

This page explains the payment options available, transaction security measures, pricing information, refund processing procedures, and other important billing details.

Accepted Payment Methods

Currently, we accept  American Express,Diners Club International, Discover,JCB,MasterCard,Visa,Afterpay,Apple Pay and Google Pay.

Please note: Afterpay is a third-party service. Use of their financing options is subject to approval and terms set by Afterpay. For more information about Afterpay terms and conditions, please visit the official Afterpay website.

Currency and Pricing

All payments made through the SUNVANTA website are processed in:

Australian Dollars (AUD)

The prices displayed on our website are intended to provide customers with clear and transparent pricing information before purchase.

Unless otherwise stated:

  • Product prices displayed include applicable GST where required under Australian law
  • The final order amount will be shown during checkout before payment confirmation
  • Customers will have the opportunity to review all charges before completing payment

The final checkout summary may include:

  • Product price
  • Applicable discounts or promotional offers
  • Delivery charges (if applicable)
  • Any additional charges related to specific delivery requirements or locations

SUNVANTA does not apply hidden charges after an order has been confirmed.

Pricing Accuracy and Updates

SUNVANTA makes every reasonable effort to ensure that all pricing information, product descriptions, specifications, and availability information displayed on our website are accurate and current.

However, occasional errors may occur due to:

  • Technical issues
  • System updates
  • Incorrect information supplied by third parties
  • Human error

If an obvious pricing error occurs, SUNVANTA reserves the right to:

  • Correct the displayed information
  • Contact customers regarding available options
  • Cancel affected orders where appropriate
  • Provide a full refund if payment has already been processed

Any correction will be handled in accordance with applicable Australian consumer protection laws.

Secure Payment Processing

Protecting your payment information is one of SUNVANTA’s top priorities.

All payments made on the SUNVANTA website are processed securely through trusted third-party payment providers. SUNVANTA does not directly store or process your complete credit card details or full payment information.

To help protect your payment data and reduce the risk of fraud, unauthorised access, or misuse, our checkout system and payment partners use recognised industry security measures, including:

    • SSL/HTTPS encrypted connections to protect data during transmission

    • PCI-DSS compliant payment processing through certified payment providers

    • Secure transaction verification and fraud prevention checks

    • Additional identity or security verification where required by your bank, card issuer, or payment provider

In addition:

    • Payment information is transmitted only through secure and encrypted connections

    • Credit card details and complete payment information are not stored on SUNVANTA servers

    • Orders are only processed after successful payment authorisation

    • Payment and order information may be reviewed through automated security and fraud prevention systems when necessary

All payment authorisation and transaction processing are handled securely by the relevant payment service provider.

SUNVANTA is committed to providing a safe, secure, and reliable payment experience for all customers.

Payment Authorisation and Order Processing

Orders placed through SUNVANTA are processed only after successful payment authorisation.

When you complete payment:

  • Your payment provider verifies the transaction
  • Payment authorisation is confirmed
  • Your order enters our processing system
  • Your order is prepared for dispatch according to our Shipment & Delivery Policy

In some cases, additional verification may be required before an order can be processed.

This may occur when:

  • A payment appears unusual
  • Additional bank verification is required
  • Order details require confirmation
  • Fraud prevention checks are triggered

SUNVANTA may contact customers to confirm relevant information before proceeding with fulfilment.

These checks are designed to protect both customers and SUNVANTA from unauthorised transactions.

Failed or Declined Payments

If your payment cannot be completed, your order may not be successfully placed.

Common reasons for payment failure include:

  • Incorrect card details
  • Expired card information
  • Insufficient available funds
  • Bank security restrictions
  • Payment limits
  • Additional verification requirements
  • Temporary payment provider issues

If your payment is declined, customers may try:

  • Checking payment details
  • Using another payment method
  • Contacting their bank or payment provider
  • Trying again after confirming account availability

If the issue continues, SUNVANTA customer support can assist with general payment-related enquiries.

Refund Processing Time

Approved refunds will be processed according to our Return & Refund Policy.

Once a refund has been approved:

  • Refunds will be issued to the original payment method used
  • SUNVANTA does not charge refund processing fees
  • Refund confirmation may be provided once processing begins

Refund processing times:

SUNVANTA processing time:
Usually within 7 business days after approval

Bank/payment provider processing time:
Additional time may be required depending on:

  • Bank processing procedures
  • Card issuer policies
  • Payment provider timelines

The final time for funds to appear in your account is controlled by your financial institution and may vary.

Refund Adjustments

SUNVANTA aims to provide fair and transparent refund handling.

Approved refunds will generally be returned without additional processing charges from SUNVANTA.

However, refund amounts may be adjusted where permitted under applicable policies, including situations involving:

  • Non-compliant returns
  • Missing product components
  • Damage caused by customer handling
  • Conditions outlined in the Return & Refund Policy

Nothing in this policy affects customer rights under the Australian Consumer Law.

Payment Security and Privacy

SUNVANTA respects customer privacy and handles personal information responsibly.

Payment-related information is managed according to our:

Privacy & Security Policy

We use appropriate security practices to protect customer information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure

Customers should also protect their own payment information by:

  • Keeping account passwords secure
  • Avoiding sharing payment details with others
  • Using secure internet connections when making purchases

Contact Us

If you experience any issues during the payment process, please first check that your payment details have been entered correctly and confirm with your bank, card issuer, or payment provider that the transaction can be completed.

Common payment issues may include:

    • Incorrect payment information entered
    • Payment declined by your bank or card provider
    • Insufficient funds or payment limits
    • Additional verification required by your payment provider

If the issue continues, please contact the SUNVANTA customer support team and provide details of the problem so we can assist you.

Legal Entity:SUNVANTA TRADING CO., LIMITED

Registered Business Address:
Flat B17, 7/F, First Asia Tower,
8 Fui Yiu KokStreet,
Tsuen Wan, Hong Kong

Warehouse Address:
80-92 Remington Drive
DANDENONG SOUTH VIC 3175
AUSTRALIA

Email:service@sunvanta.com.au

Operating Hours:Monday to Friday, 9:00 AM – 6:00 PM (AEST)

We are committed to providing timely, transparent, and professional support at every stage of your shopping journey.