Terms of Service

Last updated: July 2026

OVERVIEW

This website is operated by SUNVANTA. Throughout this website and these Terms of Service, the terms “we”, “us”, and “our” refer to SUNVANTA.

SUNVANTA provides this website, including all information, product listings, images, descriptions, tools, checkout functions, customer service features, and other services available through the website, to customers subject to their acceptance of these Terms of Service and any other policies referenced on the website.

By visiting www.sunvanta.com.au, browsing the website, creating an account, submitting an enquiry, placing an order, or purchasing products from SUNVANTA, customers agree to be bound by these Terms of Service.

These Terms of Service apply to all users of the website, including visitors, customers, account holders, purchasers, and users who submit reviews, enquiries, feedback, photos, videos, or other content.

These Terms of Service should be read together with SUNVANTA’s other policies, including the Shipping Policy, Returns & Refund Policy, Privacy Policy, Payment Policy, and any other policies or notices published on the website. These policies form part of the terms that apply to the use of the SUNVANTA website and purchases made through the website.

Please read these Terms of Service carefully before accessing the website or placing an order. If you do not agree to these Terms of Service, please do not use the SUNVANTA website or purchase products through the website.

SUNVANTA may update, change, or replace any part of these Terms of Service from time to time by publishing the updated version on this page. The most current version of the Terms of Service will be available on this page.

Customers are encouraged to review these Terms periodically. Continued use of the SUNVANTA website after any updates have been published means that customers acknowledge the updated Terms, to the extent permitted by applicable law.

SECTION 1 - ONLINE STORE TERMS

By using the SUNVANTA website, customers confirm that they are at least 18 years of age, or that they are using the website under the supervision and consent of a parent or legal guardian.

Customers agree to use the SUNVANTA website only for lawful, personal, and legitimate shopping or information purposes.

Customers must not use the website, SUNVANTA products, or any services provided through the website for any unlawful, fraudulent, harmful, misleading, abusive, or unauthorised purpose.

Customers are responsible for ensuring that any information submitted through the website is accurate, current, complete, and not misleading. This includes account information, billing information, delivery information, payment details, enquiries, reviews, and any other content submitted to SUNVANTA.

Customers must not:

Use the website in a way that breaches any applicable laws, regulations, or third-party rights
Submit false, misleading, inaccurate, incomplete, or fraudulent information
Use another person’s identity, account, payment method, or contact details without authorisation
Interfere with the security, operation, availability, or functionality of the website
Attempt to gain unauthorised access to SUNVANTA systems, customer accounts, payment systems, or customer information
Upload, transmit, or introduce viruses, malware, spyware, harmful code, or other destructive technology
Copy, reproduce, duplicate, sell, resell, scrape, exploit, or commercially use any part of the website without prior written permission
Use automated tools, bots, crawlers, or scraping systems to access, copy, monitor, or extract website content without authorisation
Use the website to harass, abuse, threaten, defame, mislead, or harm other users, SUNVANTA staff, service providers, or third parties
Use the website to collect or misuse personal information of other individuals
Interfere with or bypass website security features, payment security checks, fraud prevention tools, or access controls

SUNVANTA reserves the right to restrict, suspend, or terminate access to the website, cancel orders, remove content, or take other reasonable action where a customer breaches these Terms, provides false information, misuses the website, creates a security risk, or engages in suspected fraudulent or unlawful activity.

Any restriction, suspension, cancellation, or termination will not affect any rights or obligations that arose before the action was taken, including payment obligations, refund obligations, warranty matters, or rights under the Australian Consumer Law.

SECTION 2 - GENERAL CONDITIONS

SUNVANTA reserves the right to refuse service, cancel orders, restrict website access, suspend accounts, or limit transactions where reasonable and permitted by law.

This may occur in situations including, but not limited to:

Suspected fraud, unauthorised activity, or payment risk
Incorrect, incomplete, or misleading customer information
Misuse of the SUNVANTA website or customer support services
Breach of these Terms of Service or other SUNVANTA policies
Orders that appear to be placed for unauthorised resale or commercial misuse
Security concerns, technical issues, or activity that may affect website operation
Product availability, pricing errors, or listing inaccuracies

Where SUNVANTA cancels an order after payment has been received, SUNVANTA will notify the customer and issue a refund in accordance with SUNVANTA’s refund process, unless otherwise required by law.

Customers understand that certain information submitted through the website, excluding complete credit card details, may be transferred across networks and processed by trusted third-party service providers for purposes such as website operation, payment processing, order fulfilment, delivery, customer support, analytics, fraud prevention, and security monitoring.

Complete credit card details are processed securely through trusted third-party payment providers. SUNVANTA does not directly store complete credit card numbers, CVV codes, or full payment card details on SUNVANTA servers.

Customers agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any part of the SUNVANTA website, website content, products, services, or access to the website without prior written permission from SUNVANTA.

SUNVANTA may update, modify, suspend, or discontinue any part of the website, website features, products, services, or content where reasonable and permitted by law.

The headings used in these Terms of Service are included for convenience only and do not limit, define, or otherwise affect the meaning or interpretation of these Terms.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

SUNVANTA makes reasonable efforts to ensure that information displayed on the SUNVANTA website is accurate, complete, and current. This includes product descriptions, images, specifications, dimensions, materials, colours, pricing, availability, promotions, shipping information, and other website content.

However, errors, inaccuracies, omissions, delays, or outdated information may occasionally occur. Website content is provided for general product and shopping information and should be reviewed carefully before placing an order.

Product images are provided for reference purposes. Actual product colours, finishes, textures, dimensions, packaging, or appearance may vary slightly due to screen settings, photography, lighting, manufacturing differences, product updates, or batch variations.

SUNVANTA reserves the right to correct errors, update information, change product details, amend pricing, revise availability, or modify website content at any time where reasonable and permitted by law.

If an error, inaccuracy, or omission affects an order after it has been placed, SUNVANTA may contact the customer to confirm the correct information, provide an alternative solution, or cancel the affected order where permitted by law. If payment has already been received for an order that is cancelled due to an error, SUNVANTA will issue a refund in accordance with SUNVANTA’s refund process.

Customers should not rely solely on website information where exact product suitability, measurements, installation requirements, compatibility, colour matching, or intended use is important. Customers are encouraged to contact SUNVANTA before purchase if clarification is required.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law, including rights relating to products that are not as described, not of acceptable quality, or not fit for purpose.

SECTION 4 - MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICES

Product prices, promotions, discounts, availability, product details, and website content may change from time to time without prior notice, where permitted by law.

SUNVANTA reserves the right to modify, update, suspend, remove, or discontinue any product, service, website feature, promotion, product listing, or offer at any time where reasonable and permitted by applicable law.

This may include changes to:

Product pricing
Product availability
Product descriptions
Product specifications
Product images or display information
Promotional offers or discount campaigns
Website features or checkout functions
Shipping options or service availability

SUNVANTA makes reasonable efforts to ensure that product prices and information are accurate. However, pricing errors, listing errors, typographical mistakes, stock availability errors, or other inaccuracies may occasionally occur.

If a pricing error, product listing error, stock availability issue, or other website error affects an order, SUNVANTA may contact the customer to confirm the correct information, offer an alternative product or solution, wait for restock where applicable, or cancel the affected order where permitted by law.

If an affected order is cancelled after payment has already been received, SUNVANTA will notify the customer and issue a refund to the original payment method in accordance with SUNVANTA’s refund process.

SUNVANTA will not be liable for product changes, price changes, promotion changes, website updates, stock changes, discontinued products, or unavailable services, except where liability cannot be excluded under applicable law.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.

SECTION 5 - PRODUCTS AND SERVICES

Certain products may be available exclusively online through the SUNVANTA website.

SUNVANTA may limit product quantities, product availability, delivery regions, or access to certain products or services where reasonable and permitted by law.

SUNVANTA makes reasonable efforts to display product colours, images, descriptions, materials, dimensions, specifications, features, and availability accurately. However, product images and descriptions are provided for general reference purposes only.

Actual product colours, finishes, textures, dimensions, packaging, or appearance may vary slightly due to screen settings, photography, lighting, manufacturing differences, product updates, or batch variations.

Customers are responsible for reviewing product information carefully before placing an order. This includes checking product dimensions, materials, intended use, installation requirements, care instructions, compatibility, and delivery suitability.

Where exact measurements, colour matching, installation conditions, or product compatibility are important, customers are encouraged to contact SUNVANTA before purchase for clarification.

All product descriptions, pricing, promotions, specifications, and availability may be updated or changed from time to time where permitted by law.

SUNVANTA reserves the right to modify, replace, improve, discontinue, or remove products or services where reasonable and permitted by law.

If a product becomes unavailable after an order has been placed, SUNVANTA may contact the customer to offer an alternative product, wait for restock, or cancel the affected order and issue a refund where payment has already been received.

SUNVANTA does not guarantee that every product will meet every customer’s personal expectations, preferences, installation environment, or intended use unless expressly stated in the product description or required by applicable law.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law, including rights relating to products that are faulty, not of acceptable quality, not fit for purpose, or not as described.

SECTION 6- ACCURACY OF BILLING AND ACCOUNT INFORMATION

Customers agree to provide current, complete, and accurate purchase, billing, contact, payment, and delivery information for all orders placed through the SUNVANTA website.

Customers are responsible for ensuring that the following information is accurate before submitting an order:

Customer name
Email address
Phone number
Billing address
Delivery address
Payment information
Product selection, quantity, colour, size, or variant
Delivery instructions, where provided
Any other information required to process, verify, or deliver the order

Incorrect, incomplete, outdated, or misleading information may result in order processing delays, payment verification issues, failed delivery, courier redirection issues, redelivery charges, return-to-sender situations, or order cancellation.

Customers should contact SUNVANTA as soon as possible if any order, billing, contact, or delivery information needs to be corrected after an order has been placed.

SUNVANTA will make reasonable efforts to assist with correction requests before an order has been processed or dispatched. However, once an order has entered fulfilment, been dispatched, or handed over to a courier, certain changes may no longer be possible.

If a delivery address is incorrect or incomplete and this results in failed delivery, redelivery, address correction, return shipping, or additional courier charges, the customer may be responsible for any reasonable additional costs, unless the issue was caused by SUNVANTA.

Customers with an account are responsible for maintaining the confidentiality of their login details and for ensuring that account information remains accurate and up to date.

SUNVANTA may contact customers using the email address or phone number provided at checkout if order verification, payment confirmation, delivery assistance, or customer support is required.

Payment information is processed securely through trusted third-party payment providers. SUNVANTA does not directly store complete credit card numbers, CVV codes, or full payment card details on SUNVANTA servers.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law.

SECTION 7 - PAYMENT

SUNVANTA accepts the payment methods displayed at checkout.

Available payment methods may include:Visa,Mastercard,American Express, JCB, Discover,Diners Club,Afterpay,Apple Pay,Google Pay.

Payment availability may vary depending on the customer’s device, location, payment provider, and eligibility requirements.

All payments are processed in Australian Dollars (AUD).

Payment must be successfully authorised before an order is processed and dispatched.

Payments are processed securely through trusted third-party payment providers. SUNVANTA does not directly store complete credit card numbers, CVV codes, or full payment card details on SUNVANTA servers.

If payment is declined, fails, or requires additional verification, the order may be delayed or cancelled until payment authorisation is completed.

For more information, customers should refer to SUNVANTA’s Payment Policy.

SECTION 8- SHIPPING AND DELIVERY

SUNVANTA ships orders in accordance with the Shipping Policy available on the SUNVANTA website.

Order processing times, dispatch times, and delivery estimates are provided as guidance only and may vary depending on product availability, order volume, delivery address, courier conditions, public holidays, weather events, and other circumstances outside SUNVANTA’s reasonable control.

SUNVANTA will make reasonable efforts to process and dispatch orders within the estimated timeframe. However, delivery dates are estimates only and are not guaranteed unless expressly stated.

Customers are responsible for providing a complete and accurate delivery address.

Additional charges may apply if redelivery, address correction, or special delivery arrangements are required due to incorrect or incomplete information provided by the customer.

For full shipping details, customers should refer to SUNVANTA’s Shipping Policy.

SECTION 9- RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, and order cancellations are handled in accordance with SUNVANTA’s Returns & Refund Policy.

Customers are encouraged to review the Returns & Refund Policy before placing an order to understand the applicable return period, return conditions, refund process, return shipping responsibility, and any product-specific requirements.

Order cancellation requests should be submitted to SUNVANTA customer support as soon as possible after an order has been placed. SUNVANTA will make reasonable efforts to assist with cancellation requests before the order has been processed, packed, dispatched, or handed over to the courier.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the return process outlined in SUNVANTA’s Returns & Refund Policy.

Approved refunds will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the customer’s bank, card issuer, PayPal, Afterpay, Apple Pay, Google Pay, or other payment provider. These external processing times are outside SUNVANTA’s control.

SUNVANTA does not charge refund processing fees for approved refunds. However, refund adjustments may apply in accordance with the Returns & Refund Policy if a returned product is used beyond reasonable inspection, damaged due to customer handling, missing parts, incomplete, or otherwise does not meet the applicable return conditions.

For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated in SUNVANTA’s Returns & Refund Policy or required by law.

If a product is faulty, damaged, incorrect, incomplete, not as described, or otherwise fails to meet applicable consumer guarantees, SUNVANTA will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Nothing in these Terms of Service limits, excludes, restricts, or replaces any rights customers may have under the Australian Consumer Law, including rights to a repair, replacement, refund, or other remedy where applicable.

SECTION 10 - AUSTRALIAN CONSUMER LAW

SUNVANTA products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service, the Returns & Refund Policy, the Payment Policy, the Shipping Policy, or any other SUNVANTA policy is intended to limit, exclude, restrict, or modify any rights, guarantees, remedies, or protections that customers may have under the Australian Consumer Law or any other applicable law that cannot be excluded.

Customers may be entitled to a repair, replacement, refund, compensation, or other remedy if a product fails to meet applicable consumer guarantees. This may include situations where a product is faulty, unsafe, not of acceptable quality, not fit for its intended purpose, not durable, does not match the product description, or does not match a sample or demonstration model where applicable.

For a major failure, customers may be entitled to choose between a refund or replacement, and may also be entitled to compensation for reasonably foreseeable loss or damage where applicable.

For a minor failure, SUNVANTA may provide an appropriate remedy in accordance with the Australian Consumer Law, which may include repair, replacement, refund, spare parts, or another suitable solution depending on the circumstances.

Customers should contact SUNVANTA as soon as possible if they believe a product is faulty, damaged, incorrect, incomplete, unsafe, not as described, or otherwise does not meet applicable consumer guarantees.

To help SUNVANTA assess the issue, customers may be asked to provide relevant information, such as the order number, product details, a description of the issue, and clear photos or videos showing the problem where applicable.

SUNVANTA will review the information provided and offer a remedy in accordance with the Australian Consumer Law and SUNVANTA’s Returns & Refund Policy.

Change-of-mind returns, personal preference returns, or returns due to incorrect product choice by the customer are handled separately under SUNVANTA’s Returns & Refund Policy, unless the product also fails to meet a consumer guarantee.

This section applies in addition to any voluntary warranty, return period, or after-sales service offered by SUNVANTA.

SECTION 11 - PROMOTIONS, DISCOUNTS, AND OFFERS

SUNVANTA may offer promotions, discount codes, special offers, bundles, or limited-time campaigns from time to time.

Promotions may be subject to additional terms, including expiry dates, product exclusions, minimum order values, quantity limits, or availability limits.

SUNVANTA reserves the right to modify, suspend, or withdraw promotions where permitted by law.

Discounts and promotional offers cannot be applied retrospectively unless expressly stated.

Purchasing an item during a promotion does not affect any rights customers may have under the Australian Consumer Law.

SECTION 12 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

SUNVANTA may provide access to third-party tools, payment providers, delivery tracking services, social media platforms, analytics tools, advertising platforms, embedded content, or other external services through the SUNVANTA website.

These third-party tools and services are provided by independent third-party providers and may be subject to their own terms of service, privacy policies, cookie policies, payment terms, security practices, and usage requirements.

Third-party services may include, but are not limited to:

Payment providers used to process transactions, refunds, or payment authorisations
Delivery tracking platforms used to provide shipment and courier updates
Analytics tools used to measure website traffic and performance
Advertising platforms used to measure marketing effectiveness and provide relevant advertising
Social media platforms used for sharing, engagement, or customer communication
Website tools, apps, plugins, or other technology services that support website operation

SUNVANTA does not control third-party services and is not responsible for their content, availability, accuracy, security standards, privacy practices, service interruptions, or actions, except where required by applicable law.

Customers use third-party tools and services at their own discretion and should review the relevant third-party terms, privacy policies, and security practices before using those services or providing personal information.

SUNVANTA may update, replace, suspend, or remove access to third-party tools or services where reasonable and permitted by law.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.

SECTION 13- THIRD-PARTY LINKS

The SUNVANTA website may contain links to third-party websites, apps, payment providers, delivery tracking pages, advertising platforms, analytics tools, social media platforms, or other external services.

These third-party links may be provided for customer convenience or to support services such as payment processing, order tracking, product information, customer communication, advertising, analytics, social media interaction, or website functionality.

When customers click a third-party link or use a third-party service, they may leave the SUNVANTA website and be subject to the terms, privacy policy, cookie policy, security practices, and service conditions of that third party.

SUNVANTA does not own, operate, or control third-party websites or services. SUNVANTA is not responsible for the content, accuracy, availability, security standards, privacy practices, policies, actions, or service performance of third-party websites or services, except where required by applicable law.

Third-party providers may collect, use, store, or disclose personal information according to their own privacy policies and service terms. This may include payment providers, courier tracking platforms, analytics providers, advertising platforms, social media platforms, or other external service providers.

Customers should review the relevant third-party policies before providing personal information, making payments, tracking deliveries, interacting with social media platforms, or completing transactions through third-party services.

Providing a link to a third-party website or service does not mean that SUNVANTA endorses, approves, controls, or accepts responsibility for that third party, its content, or its services.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.

SECTION 14 - USER REVIEWS, FEEDBACK, AND SUBMISSIONS

Customers may choose to submit reviews, ratings, photos, videos, comments, suggestions, enquiries, feedback, product experiences, or other content through the SUNVANTA website, review platforms, social media channels, customer support channels, or other related services.

By submitting content to SUNVANTA, customers confirm that the content is accurate, lawful, genuine, and based on their own experience where applicable.

Customers also confirm that any submitted content does not infringe the rights of any third party, including intellectual property rights, privacy rights, confidentiality rights, or personal rights.

Customers must not submit content that is:

False, misleading, or deceptive
Offensive, abusive, threatening, harassing, or discriminatory
Defamatory, obscene, inappropriate, or unlawful
Infringing of any copyright, trademark, privacy, or other third-party rights
Containing viruses, malware, harmful code, spam, or unauthorised advertising
Containing confidential information or personal information of another person without permission
Unrelated to the product, service, order, or customer experience being discussed

SUNVANTA may review, edit, publish, remove, refuse, or decline user-submitted content where appropriate, including where the content breaches these Terms of Service, contains inappropriate material, appears false or misleading, infringes third-party rights, includes personal information, or is otherwise unsuitable for publication.

By submitting reviews, photos, videos, feedback, or other content, customers grant SUNVANTA permission to use, display, reproduce, publish, adapt, or share that content for purposes related to customer support, product improvement, website operation, marketing, advertising, social proof, or service improvement, where permitted by law.

SUNVANTA is not required to publish all submitted content and is not obligated to respond to every review, suggestion, enquiry, or feedback submission.

Customers should avoid including personal information, such as phone numbers, addresses, payment details, order details, or private information, in public reviews, photos, videos, comments, or other user-submitted content.

If a customer believes that published content contains personal information, inaccurate information, or content that should be removed, the customer may contact SUNVANTA for review.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law or applicable privacy laws.

SECTION 15 - PERSONAL INFORMATION

Personal information submitted through the SUNVANTA website is handled in accordance with SUNVANTA’s Privacy Policy.

By using the website or placing an order, customers acknowledge that personal information may be collected, used, stored, disclosed, and protected as described in the Privacy Policy.

Customers should review the Privacy Policy to understand how SUNVANTA handles personal information.

SECTION 16 - ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information displayed on the SUNVANTA website may contain typographical errors, inaccuracies, omissions, or outdated details.

These errors or omissions may relate to product descriptions, product images, specifications, dimensions, materials, pricing, promotions, offers, discounts, shipping charges, estimated delivery times, stock availability, or other website content.

SUNVANTA makes reasonable efforts to keep website information accurate and up to date. However, SUNVANTA reserves the right to correct errors, update information, amend product details, revise pricing, change availability, or modify website content at any time where reasonable and permitted by law.

If an error, inaccuracy, or omission affects an order after it has been submitted, SUNVANTA may contact the customer to confirm the correct information, offer an alternative solution, or cancel the affected order where permitted by law.

If an order is cancelled due to an error after payment has already been received, SUNVANTA will notify the customer and issue a refund to the original payment method in accordance with SUNVANTA’s refund process.

SUNVANTA is not required to update, amend, or clarify website information except where required by applicable law. Any update date, product refresh date, or website modification date should not be taken to mean that all information on the website has been updated.

Customers are encouraged to review product details carefully before placing an order and to contact SUNVANTA if clarification is required regarding product specifications, pricing, availability, delivery, or suitability.

SECTION 17 - PROHIBITED USES

Customers are prohibited from using the SUNVANTA website or its content:

For any unlawful, fraudulent, or unauthorised purpose
To violate any applicable laws or regulations
To infringe upon or violate intellectual property rights or privacy rights
To harass, abuse, insult, harm, defame, threaten, or discriminate against others
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others without authorisation
To spam, phish, scrape, crawl, or interfere with website security
To interfere with or bypass website security features
To misuse the website, services, or customer support systems

SUNVANTA reserves the right to restrict or terminate access to the website for violations of these prohibited uses.

SECTION 18- DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

SUNVANTA makes reasonable efforts to maintain the SUNVANTA website and provide accurate, secure, and reliable access to website content, products, and services.

However, SUNVANTA does not guarantee that the website will always be uninterrupted, timely, secure, error-free, accurate, or available at all times.

The website may occasionally be unavailable, delayed, interrupted, or affected by circumstances such as maintenance, technical issues, system updates, internet service interruptions, third-party service failures, security checks, courier system updates, payment provider issues, or events outside SUNVANTA’s reasonable control.

To the fullest extent permitted by law, SUNVANTA is not liable for indirect, incidental, special, consequential, or economic loss arising from:

Use of, or inability to use, the SUNVANTA website
Website interruptions, delays, errors, or technical issues
Inaccurate, outdated, or incomplete website information
Third-party websites, tools, payment providers, delivery tracking services, or external platforms
Customer misuse of the website or products
Delays caused by third-party service providers or circumstances outside SUNVANTA’s reasonable control

Where SUNVANTA’s liability cannot be excluded under applicable law, SUNVANTA’s liability is limited to the maximum extent permitted by law.

Nothing in these Terms of Service excludes, restricts, or modifies any rights, guarantees, remedies, or protections that customers may have under the Australian Consumer Law or any other law that cannot be excluded.

This section does not affect a customer’s rights to a repair, replacement, refund, compensation, or other remedy where required under the Australian Consumer Law.

SUNVANTA does not guarantee that the website will always be uninterrupted, timely, secure, accurate, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, service interruptions, or circumstances outside SUNVANTA’s control.

To the fullest extent permitted by law, SUNVANTA is not liable for indirect, incidental, special, consequential, or economic loss arising from the use of the website, website interruptions, delays, errors, third-party services, or products purchased through the website.

Where SUNVANTA’s liability cannot be excluded under applicable law, SUNVANTA’s liability is limited to the maximum extent permitted by law.

Nothing in this section excludes, restricts, or modifies any rights, guarantees, remedies, or protections that customers may have under the Australian Consumer Law or any other law that cannot be excluded.

SECTION 19 - INDEMNIFICATION

Customers agree to indemnify SUNVANTA, to the extent permitted by law, against reasonable losses, damages, costs, or expenses arising from:

Breach of these Terms of Service
Misuse of the SUNVANTA website
Submission of false, misleading, unlawful, or infringing content
Violation of applicable laws or third-party rights

This indemnity does not limit any rights customers may have under the Australian Consumer Law.

SECTION 20 - SEVERABILITY

If any provision of these Terms of Service is found to be invalid, unlawful, unenforceable, or inconsistent with applicable law, that provision will be severed, limited, or interpreted to the minimum extent necessary so that it remains enforceable where possible.

The invalidity, unlawfulness, or unenforceability of one provision will not affect the validity or enforceability of any other provisions in these Terms of Service.

The remaining provisions will continue to apply to the fullest extent permitted by law.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.

SECTION 21 - TERMINATION

These Terms of Service remain effective unless terminated by the customer or SUNVANTA.

Customers may stop using the website at any time.

SUNVANTA may restrict, suspend, or terminate access to the website if a customer breaches these Terms, misuses the website, provides false information, or engages in activity that may create legal, security, fraud, or operational risk.

Termination of access does not affect rights or obligations that arose before termination, including payment obligations, refund obligations, warranty matters, or legal responsibilities.

SECTION 22 - ENTIRE AGREEMENT

These Terms of Service, together with any policies, notices, guidelines, or additional terms referenced or published on the SUNVANTA website, form the agreement between the customer and SUNVANTA regarding use of the website and purchases made through the website.

These referenced policies may include, but are not limited to, the Shipping Policy, Returns & Refund Policy, Privacy Policy, Payment Policy, and any product-specific or promotion-specific terms published on the SUNVANTA website.

The failure of SUNVANTA to exercise, enforce, or rely on any right, remedy, or provision under these Terms of Service does not constitute a waiver of that right, remedy, or provision.

Any waiver of a right or provision will only be effective if it is made clearly and expressly by SUNVANTA.

If any part of these Terms of Service is unclear or ambiguous, the interpretation will be made in accordance with applicable law and the overall purpose of these Terms. Any ambiguity will not automatically be interpreted against the party that drafted the Terms.

These Terms of Service do not limit, exclude, or replace any rights, guarantees, remedies, or protections customers may have under the Australian Consumer Law or any other applicable law that cannot be excluded.

SECTION 23 - GOVERNING LAW

These Terms of Service are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.

Any disputes arising from these Terms, the SUNVANTA website, or purchases made through the website will be subject to the jurisdiction of the courts and tribunals of Victoria, Australia, unless otherwise required by applicable law.

SECTION 24 - CHANGES TO TERMS OF SERVICE

SUNVANTA may update, amend, or replace these Terms of Service from time to time to reflect changes in business operations, website functionality, products, services, policies, payment methods, shipping arrangements, customer service processes, legal requirements, or regulatory obligations.

Any updates to these Terms of Service will be published on this page with a revised “Last updated” date.

The most current version of the Terms of Service will be available on the SUNVANTA website.

Customers are encouraged to review these Terms of Service periodically to stay informed about the terms that apply to the use of the SUNVANTA website and purchases made through the website.

Changes will take effect from the date they are published, unless otherwise stated or required by applicable law.

Continued use of the SUNVANTA website after updated Terms of Service have been published means that customers acknowledge the updated Terms, to the extent permitted by applicable law.

If a customer does not agree with the updated Terms of Service, the customer should stop using the SUNVANTA website.

Nothing in this section limits, excludes, or modifies any rights customers may have under the Australian Consumer Law or any other rights that cannot be excluded under applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service, orders, products, payments, shipping, returns, or customer support should be sent to SUNVANTA using the details below:

Legal Entity:SUNVANTA TRADING CO., LIMITED

Registered Business Address:
Flat B17, 7/F, First Asia Tower,
8 Fui Yiu KokStreet,
Tsuen Wan, Hong Kong

Warehouse Address:
80-92 Remington Drive
DANDENONG SOUTH VIC 3175
AUSTRALIA

Email:service@sunvanta.com.au

Operating Hours:Monday to Friday, 9:00 AM – 6:00 PM (AEST)