Shipping policy

Last updated: July 2026

At SUNVANTA, we are committed to providing a reliable and transparent delivery experience for our customers across Australia. This policy explains how your order is processed, shipped, and delivered.

Shipping Destinations

SUNVANTA currently ships orders to customers located within Australia only.

As we continue to grow, we are actively exploring opportunities to expand our shipping services to additional regions in the future.

Please ensure your delivery address is complete and accurate when placing your order to avoid any delays.

 Cut-Off Time & Order Processing 

Once your payment has been successfully confirmed, your order will enter our processing system.

To ensure efficient processing and timely dispatch, the daily order cut-off time for Australian orders is 6:00 PM (AEST, Sydney time).

Orders placed before the cut-off time will be processed as quickly as possible. Orders placed after the cut-off time, on weekends, or on Australian public holidays will be processed on the next available business day.

Orders are generally processed and dispatched within 1–2 business days after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

We appreciate your understanding and are committed to preparing and shipping your order as quickly as possible.

Delivery Address Changes

If you need to update your delivery address after placing an order, please contact SUNVANTA customer support as soon as possible at:

Email: service@sunvanta.com.au

Please provide your order number and the updated delivery address so our team can review your request.

We will make every reasonable effort to update your delivery details before your order has been processed or dispatched.

Once your order has been shipped, we may no longer be able to change the delivery address. Any address changes requested after dispatch may be subject to courier availability and additional charges.

Taxes and Additional Charges

All prices displayed on the SUNVANTA website are shown in Australian Dollars (AUD).

For orders delivered within Australia:

Taxes: AUD $0
Import Duties: AUD $0
Additional Customs Fees: AUD $0

The total amount shown at checkout is the final amount you will pay. SUNVANTA does not charge any additional taxes, import duties, customs fees, or hidden handling charges after your order has been placed.

We are committed to providing a transparent shopping experience, allowing you to see the complete cost of your purchase before completing checkout.

Delivery Timeframes

The estimated delivery time consists of two stages:

Total Delivery Time = Processing Time + Shipping Time

  • Processing Time

Processing time refers to the period between receiving your order and handing it over to the courier.

Before dispatch, we carefully check, prepare, and package your order to ensure it is ready for delivery.

Orders are generally processed and dispatched within 1–2 business days after payment confirmation.

Processing times may vary slightly depending on product availability, order volume, promotional periods, public holidays, or other seasonal factors.

  • Shipping Time

After your order has been dispatched, the estimated shipping time within Australia is generally 4–7 business days.

The shipping timeframe refers to the period after your order has been handed over to the courier and does not include the order processing time.

Delivery times may vary slightly depending on your location, courier availability, seasonal demand, public holidays, or other circumstances outside SUNVANTA’s control.

For some regional or remote areas, additional transit time may be required due to courier network coverage and delivery conditions.

Please note that all delivery timeframes are estimates only and are not guaranteed delivery dates.

Estimated Total Delivery Time

The total delivery time is calculated as:

Stage Timeframe Details
Processing Time 1–2 business days Order review, quality inspection, preparation, and secure packaging before dispatch
Shipping Time 4–7 business days Delivery through Australia Post, StarTrack, Aramex, TNT, Team Global Express, or other equivalent providers
Total Delivery Time Approximately 5–9 business days Estimated timeframe from order confirmation to delivery

Therefore, the estimated total delivery timeframe is approximately 5–9 business days from order confirmation to delivery.

Please note that delivery times are estimates only and may vary depending on courier schedules, public holidays, seasonal demand, and other circumstances outside SUNVANTA’s control.

Shipping Costs

SUNVANTA offers free standard shipping across Australia on eligible orders.

The standard shipping fee is AUD $0.00 and will be clearly displayed in your shopping cart and during checkout before completing your purchase.

The total amount shown at checkout includes all standard shipping costs. No additional shipping fees will be charged after your order has been placed.

SUNVANTA covers the full cost of standard delivery, allowing you to enjoy a simple and transparent shopping experience with no hidden shipping charges.

 

Shipping Tracking

Once your order has been dispatched, SUNVANTA will send you a shipping confirmation email.

Where available, this email will include your tracking number and a tracking link provided by the courier.

Please note that tracking information may take some time to update after your order has been collected by the courier. This does not necessarily indicate a delay with your shipment.

If you have not received tracking information within 3 business days after dispatch, please contact our customer support team:

Email: service@sunvanta.com.au

Partial Deliveries

For logistical reasons, your order may be shipped in multiple packages or delivered separately.

There are no additional shipping charges for partial deliveries.

Your order may be split into multiple shipments when:

  • Products are fulfilled from different locations.

  • Different items have different processing or preparation times.

  • The size, weight, or packaging requirements require separate parcels.

If your order is shipped in multiple parts, you will receive separate shipping confirmation emails and tracking information for each shipment where available.

SUNVANTA aims to ensure all parts of your order are delivered safely and efficiently.

 Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please check the following:

  • Around your property, including safe places where the courier may have left the package

  • With neighbours, family members, or other people who may have accepted the delivery

  • Any delivery notifications or updates provided by the courier

  • The tracking status directly through the courier’s website

If you are still unable to locate your order, please contact SUNVANTA customer support:

Email: service@sunvanta.com.au

Our team will assist you in checking the delivery status and working with the courier where required.

Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please check the following:

  • Around your property, including safe places where the courier may have left the package

  • With neighbours, family members, or other people who may have accepted the delivery

  • Any delivery notifications or updates provided by the courier

  • The tracking status directly through the courier’s website

If you are still unable to locate your order, please contact SUNVANTA customer support:

Email: service@sunvanta.com.au

Our team will assist you in checking the delivery status and working with the courier where required.

Returned Packages

A package may be returned to SUNVANTA in situations such as:

  • The delivery address provided is incorrect or incomplete

  • The courier is unable to contact the recipient

  • Multiple delivery attempts are unsuccessful

  • The package is not collected within the required timeframe (if applicable)

If your package has been returned to us, please contact our customer support team at:

Email: service@sunvanta.com.au

We will review the situation and assist you with the available options. Additional shipping costs may apply if a redelivery is requested due to customer-provided incorrect information or failed delivery attempts.

Delivery Delays

All delivery timeframes provided by SUNVANTA are estimated timeframes only.

Although we aim to deliver orders within the expected timeframe, delays may occasionally occur due to circumstances outside our control, including:

  • Public holidays

  • High order volumes during promotional periods

  • Severe weather conditions

  • Courier delays or service interruptions

  • Remote area delivery requirements

If we become aware of any significant delays affecting your order, we will provide updates where possible.

SUNVANTA is committed to working with reliable courier partners and making every effort to ensure your order arrives safely and within the expected delivery timeframe.

Contact Us

If you have any questions about our products, orders, shipping, or after-sales support, our SUNVANTA customer service team is here to assist you.

Legal Entity:SUNVANTA TRADING CO., LIMITED

Registered Business Address:
Flat B17, 7/F, First Asia Tower,
8 Fui Yiu KokStreet,
Tsuen Wan, Hong Kong

Warehouse Address:
80-92 Remington Drive
DANDENONG SOUTH VIC 3175
AUSTRALIA

Email:service@sunvanta.com.au

Operating Hours:Monday to Friday, 9:00 AM – 6:00 PM (AEST)

For order-related enquiries, please include your order number so our team can provide faster and more accurate assistance.

At SUNVANTA, we are committed to providing clear communication, reliable customer support, and a smooth shopping experience from your first visit through to after-sales service.